Privacy Policy

Last Updated: January 2025

NIAH Data Ltd (“we”, “us”, “our”) operates the Venue Intelligence platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect
Information You Provide
• Account Information: Name, email address, company name, and password when you register
• Payment Information: Billing details processed through our payment provider (Stripe)
• Usage Data: Searches performed, exports generated, and features used within the platform
Information Collected Automatically
• Log Data: IP address, browser type, access times, and pages viewed
• Cookies: Session cookies for authentication and preferences

2. How We Use Your Information
We use collected information to:
• Provide and maintain the Service
• Process your transactions
• Send administrative information (account updates, security alerts)
• Respond to your enquiries and support requests
• Improve and personalise the Service

3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
• Service Providers: Third parties that help us operate the Service (hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

5. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments

6. Your Rights (GDPR)
If you are in the UK or European Economic Area, you have the right to:
• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
To exercise these rights, contact us at info@niahdata.co.uk

7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies without your consent.

8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.

9. Contact Us
For privacy-related questions or concerns:
NIAH Data Ltd
Email: info@niahdata.co.uk
Website: https://www.niahdata.co.uk